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Navigating through the world of luxury eyewear can be as detailed as the designs themselves. At Shine Optic, we understand that you may have questions about our prestigious collection, which includes icons such as Prada, Versace and Gucci. Whether you're curious about the latest styles, need help with sizing or want advice on lens care, our Frequently Asked Questions (FAQ) section is here to provide quick and comprehensive answers. Check out the carefully selected information below and discover everything you need to enhance your luxury eyewear experience. For more specific inquiries, do not hesitate to contact us at shineoperasyon@gmail.com. We are always ready to help you with a personal approach.
Frequently asked questions
What types of sunglass lenses do you offer?
We offer different types of lenses, including polarized, mirrored and UV protected lenses, to meet different needs and preferences. Each product description on our website contains specific details about the type of lens.
How can I check the authenticity of the sunglasses?
We purchase our sunglasses directly from manufacturers and producers, or
legal distributors of all premium brands.
Each pair of sunglasses comes with authentic cards or brand-specific tags that confirm their authenticity. If you have any concerns upon receiving the product, please contact us immediately.
Are all your sunglasses authentic?
Absolutely! At Shine Optic, we guarantee 100% authenticity of all our products. We source our sunglasses directly from each brand, such as Prada, Versace and Gucci, or through their authorized distributors.
How do I know which sunglasses will suit me best?
We recommend that you look at the size details listed in the description of each pair of sunglasses. If you need further assistance, our customer service team will be happy to provide you with personalized sizing advice.
What is your return policy?
At Shine Optic, we take great care to ensure that our delicate products are thoroughly inspected before delivery. However, if you encounter any problems or are not satisfied with your purchase, please contact us via our contact page or call us directly. For returns or exchanges, we will first inspect the product and then determine the appropriate step. Your satisfaction is our priority and we are dedicated to solving all your concerns with a personal approach.
How can I track my order?
At Shine Optic, we ensure fast delivery within 1-2 days. If your order does not arrive within this time frame, please contact us by phone or email for updates and assistance. Your satisfaction is our priority and we are here to help you with any questions related to delivery.
What payment methods do you accept?
At Shine Optic, we currently offer the convenience of cash on delivery via our private courier service. We are also pleased to announce that online credit card payments will soon be available, giving you even greater flexibility and simplicity when purchasing our premium eyewear collections.
Can I cancel or change my order after it has been placed?
We do our best to process orders quickly, but if you would like to cancel or change your order, please contact us as soon as possible. Once the order has been sent, we will not be able to make changes.
Are your products covered by a warranty?
At Shine Optic, we stand behind the quality of our products. If you encounter any problems with your glasses in the future, you can always visit our store for help. We are dedicated to helping you and ensuring your satisfaction with every purchase.
Do you offer customer support?
Absolutely! Our customer support team is here to help with any questions or concerns you may have. You can contact us by email at shineoperasyon@gmail.com and we will be glad to help you.
How can I contact you for further assistance?
For further assistance or queries, please do not hesitate to contact us at shineoperasyon@gmail.com. Our team is here to help you and ensure your shopping experience goes smoothly.
